Dispute Resolution Form

Dispute resolution

We understand that issues can arise and we take every dispute seriously. Our goal is to reach a fair outcome for both buyers and sellers as quickly as possible. If something has gone wrong with a transaction, we are here to help.

5 business days
Initial review
Fair and impartial
Both sides heard
Fully documented
Every decision logged
Before filing a dispute: We ask that you first attempt to resolve the issue directly with the other party through the platform messaging system. Many issues can be resolved quickly with direct communication. If you are unable to reach a resolution within 48 hours, please submit a dispute below.

Filing a re-breed claim? That is handled separately. Visit our Re-Breed Guarantee page to file your claim.

COMMON DISPUTE SCENARIOS

Semen quality issue

Semen arrived compromised, motility was poor, or quality did not match what was represented in the listing. Documentation from a licensed reproductive veterinarian obtained on the day of delivery is required.

Buyer

Non-delivery or seller no-show

Semen was never shipped, seller stopped responding after payment, or shipment was confirmed but never arrived and the seller is unresponsive.

Buyer

Seller non-responsive or communication breakdown

You have a confirmed booking and paid, but the seller has stopped responding and you cannot schedule the collection or shipment.

Buyer

Refund request

Your order was cancelled before semen was collected, you were charged for an order that was never fulfilled, or you were charged the wrong amount and need a refund.

Buyer or seller

Payment dispute

You were charged an incorrect amount, your payout was not received after fulfillment, or there is a discrepancy between what was quoted and what was charged.

Buyer or seller

Fraud or misrepresentation

False listing information, fabricated documentation, impersonation, or any activity you believe to be intentionally deceptive. Accounts found to have engaged in fraud are permanently suspended.

Buyer or seller

Re-breed claim dispute

A re-breed claim was denied and you believe the denial was incorrect, or you are a stud owner who believes a re-breed claim filed against your listing was fraudulent. This is an appeal of a decision, not an initial claim.

Buyer or seller

Buyer non-payment or unresponsiveness

Buyer completed a booking but payment failed or was reversed, or buyer stopped communicating after the order was confirmed and semen was shipped.

Seller
HOW DISPUTES ARE RESOLVED
1

Submit your dispute

Complete the form below with your order ID, dispute type, and as much detail as possible. Upload any supporting documentation if you have it.

2

Both parties notified

We notify the other party and give them 48 hours to respond with their account of the situation.

3

Review and verification

Our team reviews all documentation, transaction records, and communications. We may contact third parties such as veterinarians or carriers to verify claims.

4

Decision issued

We issue a written decision within 5 business days. All decisions are final and documented on the transaction record.

5

Resolution actioned

Refunds, re-breeds, account actions, or other outcomes are applied. Both parties are notified of the final outcome.

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Why we ask for your phone number: We use text messages for time-sensitive updates like booking requests, shipping coordination, delivery confirmation, and payout notifications. This helps ensure nothing is missed during active breedings.
Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for help.
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Photo Upload Guidelines
Please ensure all uploaded photos clearly represent your stud dog and follow our platform standards.
  • Use clear, high-quality photos of your stud dog.
  • Include full-body and face photos whenever possible.
  • Do not upload blurry or heavily edited images.
  • No screenshots, watermarks, kennel ads, or contact information.
  • Only upload photos of the listed stud dog.
  • Misleading photos may result in listing rejection.
⚠️ Important: This is a marketplace, not a directory - no need to add contact info, kennel names, or logos to your photos. All buyer inquiries come directly to you through the platform!
By continuing, you confirm these photos comply with platform guidelines.