Contact us
We are here to help. Whether you have a question about your account, a listing issue, or a technical problem with the platform, use the form below to get in touch. We respond to all standard inquiries within 1-2 business days.
Is your issue time sensitive or urgent?
Urgent issues are those where a female is in active heat or an active shipment is expected within 48 hours and something is blocking the breeding. This includes:
- Shipment lost, delayed, or no tracking movement
- Seller not responding and shipment expected imminently
- Semen arrived damaged or compromised
- Order not confirmed but payment was taken and breeding window is open
- Shipment delivered to wrong location
Do you have a female currently in heat or an active shipment expected within 48 hours? If yes, check the urgent box on the form below.
Flagged and escalated immediately
Reviewed in order received
Booking or order issues
Problems with an existing booking, shipment status, payment questions, or order confirmation issues.
Re-breed requests
If your female did not become pregnant following insemination, you may be eligible for a re-breed. Claims must be filed within 75 days of your confirmed ship date.
Disputes
Issues between buyers and sellers that require platform review. Please include your order ID and a clear description of the dispute.
Technical issues
Problems with the platform, login issues, listing errors, or anything not working as expected.
Feature requests
Have an idea to make the platform better? We want to hear it. Your feedback directly shapes what we build next.